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Refund & Cancellation Policy

 

At Power Bridge Systems Private Limited, customer satisfaction is important to us. Please read our Refund & Cancellation Policy carefully before placing an order.

 

Order Cancellation

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  • Once an order has been placed and payment has been successfully processed, cancellations are not permitted.

  • Orders cannot be cancelled at the customer's request after confirmation.

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Exceptions

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Cancellation and refund may be considered only in the following cases:

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  • Duplicate payment made for the same order.

  • Power Bridge is unable to supply the ordered product due to stock unavailability or manufacturer discontinuation.

  • An incorrect product has been delivered, and a replacement cannot be arranged.

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Refund Policy

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Refunds will be processed in the following situations:

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  • Product is unavailable after order confirmation.

  • Duplicate payment received.

  • The wrong product was supplied, and a replacement is not feasible.

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Approved refunds will be processed within 7 to 10 business days through the original payment method. The actual credit timeline may depend on the customer's bank or payment service provider.

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Return Policy

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Products, once delivered, are not eligible for return.

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Wrong Product

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If an incorrect product is delivered:

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  • The customer must notify Power Bridge within a reasonable period after delivery.

  • The incorrect product must be returned in its original condition, including packaging and accessories.

  • A replacement product will be arranged wherever possible.

  • If a replacement cannot be provided, the payment will be refunded.

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Damaged Products

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If a product is received in damaged condition:

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  • The customer should notify us immediately upon receipt.

  • The product will be inspected to determine the nature and cause of the damage.

  • Claims will be handled in accordance with the manufacturer's warranty and applicable policies.

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Defective Products

 

Products found to be defective after delivery will be covered under the respective manufacturer's warranty. Replacement or repair will be subject to the manufacturer's warranty terms and approval.

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Contact

 

For refund-related queries, please contact:

Email: support@powerbridge.in

Phone: +91-79960 23456

 

Business Hours:
Monday to Friday – 9:00 AM to 6:00 PM IST

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